Refund and Returns Policy

 Our policy is valid for a period of 30 calendar days from the date of the purchase. We do not offer refunds however you can return the product for an exchange. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange. 

Exchange requirements

 The following criteria must be met to qualify for an exchange: 

● Product is defective 

● Product must be in original packaging 

● Product must be unused 

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.

Proof of purchase

To complete your exchange, we require the order number, located on your account page under orders, or the printed email receipt you received when you placed your order. Please note that without the aforementioned proof of purchase, we will not do an exchange. 

Sale and clearance items 

Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged. Shipping items: In order to return an order, you must contact us first. To simplify this process simply email us at retuns@diabeticsupport.us . Please state: 1. The order number located in the original order receipt email and 2. The reason for the return. 

Once you have notified us of the return you will receive a return authorization number and be given an address to mail the return to. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to support@diabeticsupport.us  This document was last updated on 12/04/2022